Complaint Handling
If you wish to make a complaint about the services rendered by Mori Capital Management Limited, please contact:
Isidro Garcia de la Torre (Compliance Officer / MLRO)
Office 35 – Regent House
Bisazza Street
Sliema
SLM1640
+356 2033 0110
If you have a complaint about the person who advised you about or sold you a fund managed by the Company, please contact them for their complaints process.
Complaint Process
Mori’s complaint handling process applies to all complaints received by the company via any means (phone, email, social media, etc).
Once your complaint has been received and acknowledged, we will try to resolve it within 15 working days. We will contact you by telephone or email to let you know about the steps we have taken to resolve your complaint.
If we haven’t resolved your complaint within 15 working days or you do not agree with the resolution proposed by us, we will continue our investigation to find out what has gone wrong and what we can do to make it right. In that event, we will contact you again within 35 working days from receipt of the complaint to let you know about our final response, or explain why we have been unable to resolve your complaint.
If you are not happy with the resolution provided by Mori, or we have been unable to resolve it within 35 working days, you may be entitled to refer your complaint to the Office of the Arbiter for Financial Services (OAFS)
N/S in Regional Road
Msida MSD 1920
Malta
Freephone Malta: 8007 2366
Telephone: +356 21249245
